ZoneAlarm Review


ZoneAlarm has been fighting off viruses for a number of years and remained the most powerful solution required to get rid of malwares. The software currently offers one of the most advanced solutions to help protect you from all types of malware including viruses, spyware, worms, Trojans and rootkits.

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  • Features: “Extreme Security” antivirus and firewall - with browser protection, Facebook protection, private browsing, and more
  • Ease of use: Better than average, with an easy-to-use dashboard
  • Reliability: Average
  • Value: Above Average
  • Money-back guarantee: 30-day

Best For

  • Beginners looking for an easy-to-use antivirus software
  • Users that need complete virus and malware protection
  • Parents who want comprehensive family safety features

Pros and Cons

  • Stealths all ports to prevent outside attack
  • Resists direct attack. Includes online backup and other useful bonus features
  • Controls applications' access to the network
  • No protection against exploit attack
  • Behavior-detecting OS Firewall flags good and bad programs alike when configured for maximum security

Why Choose ZoneAlarm

ZoneAlarm is one of the best-known brands in antivirus protection—and for good reason. It is consistently ranked as the best consumer-security software in terms of overall virus protection and performance, as measured by detection rates and speed.

Each of ZoneAlarm’s packages are guaranteed to provide better identity protection and cover any of your PCs, Macs, smartphones or tablets. It's simple to setup and install, includes easy-to-use programs and provides friendly and helpful customer support if you ever run into any problems.

What ZoneAlarm Offers

  • Full antivirus protection
  • Firewall protection
  • “Extreme Security” package
  • Email threat emulation
  • Identity and financial protection
  • Parental controls
  • Email and spam blocking
  • Password manager
  • PC optimization tools
  • Credit card identity protection
  • Laptop locator

ZoneAlarm provides an inclusive security package that combines high performance with a wide-range of features that protect your computer and keep you safe while browsing the web. The security includes a high-performance firewall, antivirus and anti-phishing protection, as well as a series of tools to protect you online and safeguard your identify and data. The software also features a laptop locator that can find your computer if its stolen.

Package Features

Pro AntivirusExtreme Security
  • Anti-phishing
  • Advanced Firewall
  • Online Backup
  • Real-time antivirus
  • Spyware removal
  • All pro antivirus features plus the following:
  • Emerging threat detection
  • 100% virus-free guaranteed
  • PC Tune Up
  • Zero-Day Attack Prevention
  • Parental Controls
  • Laptop locator (“find my laptop”)

Ease of Use

ZoneAlarm’s antivirus software is comparable to other top providers such as Kaspersky‚Äč and McAfee, as one of the most easy-to-use antivirus software packages. With just a few clicks, you can perform quick scans, full scans, backups and performance optimisations of your system. The software has a very quick installation that walks you through the software features as it installs. Fast installation and a smaller application size, however, do not offset the average performance and detection rates that of ZoneAlarm antivirus compared to its competitors.

The ZoneAlarm dashboard, which is clean, easy-to-read and intuitive, also allows users to easily run antivirus scans, updates, identity theft settings, online backups, and PC tune ups. Depending on the package, the web portal makes it even easier to protect all of your devices from one location, and all with a single subscription.

Parental controls and family safety features are quite possibly the software's best aspect. You can configure users from a website dashboard with various restrictions, and those restrictions will be automatically enforced on all of the user's devices. The software also has integrated reporting for giving valuable feedback to parents taking an active interest in protecting their children. Parents can then make new restrictions based upon their child's usage behaviours.

Detecting Rate and Reliability

ZoneAlarm runs a reliable software, as it consistently recognises threats and also deals with virus detection, though there are competitors that have scored better detection rates. The firewall is where the company really stands apart, with firewall security that can match up with anyone in the market. The company also offers a series of protections for users while online, and ways to safeguard their data and locate their laptop if stolen.


Pro Firewall 2019Pro Antivirus + 2019Extreme Security 2019
  • Protects against inbound and outbound attacks
  • Monitors for suspicious behaviors
  • Shields your operating system
  • Protects against malicious threats & attacks
  • Safeguards your identity and privacy
  • 2-way firewall blocks intruders and safeguards data
  • Includes zero-day attack prevention
  • 100% Virus-free guaranteed.
  • Includes Find My Laptop, PC Tune-Up, Online Backup, identity Protection Services, and more

For those looking to kick up the protection even further, the “Extreme Security” package may be worth it. For an extra £15/year, the package comes with a “100% virus free guarantee.” How does it work? For as long as you use the security package you are guaranteed to be free from virus infections, but you must use the company's threat emulation technology to scan any new attachments and files before opening and delete all files that are flagged as malicious. The guarantee covers worms, Trojans, spyware, and malware, but not riskware and adware. The refund is not valid after your subscription has ended and no retroactive claims are honored.

Value for Money

ZoneAlarm provides a very respectable value for money, especially if you consider the holiday discount packages and other special deals that occur from time to time.

The basic pro antivirus package offers solid value for money, but the real kicker is the Extreme Security package which only costs another £15. With added features including system optimization, online backup, parental controls, laptop locator, zero day protection, and a 100% virus free guarantee, it's a serious bargain at just an extra £15.

Help and Support

Customer support is no side offering at ZoneAlarm, where helping users is taken seriously. The company site includes an extensive knowledge base and frequently asked questions section where you can find answers for most queries and tutorials to walk you through the system.

If your query requires further assistance, you can contact customer support by way of an online chat window, or submit a help ticket online and wait for a customer service representative to contact you. There are no premium paid bespoke customer support services like some other companies offer, but through the knowledge base, live chat support and online help tickets, your bases should all be covered.

User Experience

The experience using ZoneAlarm is user-friendly, and things are kept easy and straightforward. The entire security package is all under one roof and can be captained from a single easy to use dashboard. Setup and installation is simple and quick and shouldn’t give even novice users and serious issues.

At any time while using the system, you can make use of an extensive knowledge base and customer support framework, so even if you run into any issues, you’ll have help close by.

Bottom Line

ZoneAlarm is a serious security system that provides users with a wide variety of antivirus and firewall solutions all in one package, with the option to upgrade to the “extreme security” package for a mere £15 more. Both packages are affordable, highly versatile and effective, and backed up by solid customer service, a performance guarantee (with the extreme security package), and a 30-day money back guarantee so you can try it out risk free and see for yourself.

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About ZoneAlarm

ZoneAlarm is the mass market cybersecurity platform developed by Zone Labs and now run by Check Point Software, which acquired Zone Labs in 2004. It offers many of the security features expected from a global cybersecurity industry leader, including antivirus, firewall, anti-phishing, internet security and more.

The system is easy to use even for novices and is easily upgradable to an “extreme security” package that adds more features to create a fully comprehensible cyber security platform that can stack up with any industry leader.

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